Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use your 786 account — including how deposits via bKash, Nagad, and Rocket are handled, what we expect from you, and what you can expect from us.

Applies to all account activitybKash, Nagad, Rocket coveredJurisdiction-dependent accessAccount-level enforcementRead before you play
786 Terms That Cover How Your Account Works
TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about these terms, want to request a change to your account details, or need to flag a dispute, our support team handles account-level queries directly. Reach us through the channels below — include your registered mobile number so we can locate your account quickly.

Team online

Live Chat

Start a chat from the 786 site or mobile browser — available for account and terms queries during support hours.

Email Support

Send your query to our support address for written confirmation of any terms-related decisions or account changes.

Account Help Centre

The help section inside your account covers common terms questions — check there first for faster answers on wallet and access rules.

HOW WE HANDLE YOUR ACCOUNT

Security, Data, and Account Accountability

We take account security seriously. Your registration details are stored securely and used only to operate your account and verify transactions. We do not share your mobile wallet information — your bKash, Nagad, or Rocket number — with third parties outside of the payment processing chain. You can request a copy of the data we hold on your account by contacting support. If you want to update your registered mobile number or close your account, submit the request through live chat or email with your account verification details ready.

Data Retention

We retain your account data for as long as your account is active and for a reasonable period after closure, as required under applicable terms and local regulations.

Account Security

Your account is tied to your registered mobile number. Never share your login or OTP with anyone — 786 staff will never ask for your password.

Cookie Use

We use cookies to keep your session active across mobile and desktop. Closing the browser on a shared device logs you out automatically for your protection.

Requesting Changes

To update account details or request data access, contact support via live chat or email. Include your registered number for faster verification.

Common Questions About These Terms

These are the questions we hear most often about account terms, access, and what happens when something goes wrong. If your question is not here, live chat is the fastest route to a direct answer.

These terms apply to anyone who opens a 786 account. By registering, you confirm you have read and accept them. Eligibility depends on your local law and the regions we support.

Yes. We may update these terms and will notify you when we do. Continuing to use your account after a change means you accept the updated version.

Contact support with your wallet reference number. We review the transaction record on our side and the confirmation from the payment network before resolving the dispute.

Submit a closure request through live chat or email. Include your registered mobile number for verification. Your balance must be withdrawn before the account is closed.

We share data only within the payment processing chain — for example, to confirm a bKash or Rocket transaction. We do not sell or pass your details to unrelated third parties.

Access and enforceability depend on your local law and the eligible regions we operate in. If a provision conflicts with applicable law in Bangladesh, the remainder of the terms stays in force.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.